terms-condition
Terms and Conditions
Welcome to Groca.store! By using our website and services, you agree to comply with and be bound by the following terms and conditions of use. Please read these terms carefully before using our website or placing an order. If you do not agree to these terms and conditions, you may not use our services.
1. Service Overview
Groca.store is an online supermarket that provides home delivery services through our website, Groca.store. We offer a wide range of grocery products and aim to provide quick and efficient delivery to our customers.
2. Ordering and Delivery
- Orders can be placed through our website, Groca.store.
- We provide free delivery within a 5km radius from our store location.
- We guarantee delivery within 20 minutes for orders placed within the 5km radius. However, delivery times may vary depending on traffic and other external factors.
- Orders outside the 5km radius may be subject to delivery charges and longer delivery times.
- Customers must provide accurate delivery information, including address and contact details, to ensure smooth delivery.
- In case of any issues with your order or delivery, please contact our customer support team for assistance.
3. Pricing and Payment
- Prices for products listed on Groca.store are subject to change without prior notice.
- All prices are in the local currency and inclusive of applicable taxes.
- Payment for orders can be made online through our secure payment gateway.
- We accept various payment methods, including credit/debit cards and digital wallets.
4. Returns and Refunds
- We strive to provide high-quality products and excellent service to our customers. If you are dissatisfied with your order, please contact us within 24 hours of delivery.
- Returns and refunds are subject to our discretion and may be granted in cases of damaged or defective products, incorrect items delivered, or other valid reasons.
- Refunds will be processed within a reasonable timeframe, and the amount refunded will depend on the nature of the issue and the product in question.
5. Privacy Policy
- We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.
6. Amendments to Terms and Conditions
- Groca.store reserves the right to update or modify these terms and conditions at any time without prior notice. Your continued use of our services after any such changes constitutes acceptance of the updated terms and conditions.
7. Contact Us
- If you have any questions or concerns about these terms and conditions, please contact us at support@groca.store or 8891121729
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.