refund policy
Refund Policy
At Groca.store, we strive to provide high-quality products and excellent service to our customers. If you are not entirely satisfied with your purchase, we're here to help.
1. Eligibility for Refunds
- Refunds may be granted under the following circumstances:
- Damaged or defective products: If you receive a product that is damaged or defective, please contact us within 24 hours of delivery to request a refund or replacement.
- Incorrect items delivered: If you receive the wrong product or an item is missing from your order, please notify us immediately for a refund or replacement.
- Dissatisfaction with product: If you are dissatisfied with a product for any reason, please contact us within 24 hours of delivery to discuss your concerns and eligibility for a refund.
2. Refund Process
- To request a refund, please contact our customer support team via email or phone with your order details and the reason for the refund request.
- Our customer support team will review your request and may require additional information or evidence, such as photographs of damaged or defective products.
- If your refund request is approved, we will initiate the refund process within a reasonable timeframe.
- Refunds will be issued to the original payment method used for the purchase.
- The amount refunded will depend on the nature of the issue and the product in question.
- Please note that it may take several business days for the refunded amount to reflect in your account, depending on your bank or financial institution's processing times.
3. Non-Refundable Items
- Certain items may not be eligible for refunds, including:
- Perishable goods (such as fresh produce, dairy, and frozen foods).
- Items that have been opened, used, or damaged by the customer.
- Products with expired shelf life at the time of delivery.
- We reserve the right to refuse refunds for items that do not meet the eligibility criteria outlined in this policy.
4. Contact Us
- If you have any questions or concerns about our refund policy, please contact us at support@groca.store & 8891121729.
- Our customer support team is available to assist you with any inquiries or issues related to refunds.
5. Amendments to Refund Policy
- Groca.store reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
- By continuing to use our services after any such changes, you acknowledge and agree to be bound by the updated refund policy.